Name: Joylo
Brand: Joylo

Question 1

How does Joylo actually charge?

Accepted Answer

The monthly plan price is fixed. The only variable is AI credits, the compute Joylo spends generating or changing code. Credits do not roll over. They cover hosting as well as building, and publishing deducts its credits upfront rather than metering quietly while the app runs. Hosting for what you already have live is covered by your monthly renewal, so a published app stays up. If you run out mid month, new builds pause until the reset or a top up, and nothing already serving users is affected. Human help is fixed price too. Expert Assist is $500 for 10 architect hours, an architect-led migration is $2,000 whatever it takes, and Production Support is a flat monthly fee. None of them is an hourly rate that grows on you.

Question 2

My team could use the $50 plan. Why would we pay for Co-Build?

Accepted Answer

Because on the $50 plan you are the one building. That works well when the person doing it has the hours, and plenty of businesses run exactly that way. It stops working when the only person who could build it is already doing something that earns money. On Co-Build the architect does the building and your side of it is a standup, so nobody moves off their real work. It is the same platform and the same code either way, so you can start on self serve and move across once you know what you are building.

Question 3

Do my apps run all the time?

Accepted Answer

While you are still building, an app sleeps when it is idle. That is deliberate, so you are not spending credits keeping something awake that nobody is using. Once you publish, it is always on. Publishing deducts its credits upfront, from around 58 on the lightest configuration, and hosting for anything already live is covered by your monthly renewal.

Question 4

What is the real difference between Co-Build and buying Expert Assist?

Accepted Answer

Continuity. On self-serve you get a certified engineer each time, but not necessarily the same one, and they start by reading your project. On Co-Build you get a named architect who already knows your app, reviews what the AI builds, and carries context from month to month. The economics follow from that. Self-serve tops out at 20 architect hours a month. From the point you need more than that, Co-Build costs less than buying the hours and Production Support separately.

Question 5

I am on Solo Builder. What am I actually paying $25 for?

Accepted Answer

The AI. Ten private apps, 100 credits a month, custom domains, always-on apps, and the AI Confidence Score auditing every build. Human help is separate on purpose. You are not paying every month for an engineer you might never use. When you want one, it is $500 and you press the button yourself.

Question 6

What happens if a job needs more than 10 hours?

Accepted Answer

Your architect stops and asks. They write up what is left and what they think it takes, and nothing further happens until you say yes. No time is logged while they wait. That is why you never see an estimate up front. The ten hours is a ceiling, not a guess, and you can watch the hours logged against it as the work happens. Scoping conversations are never charged.

Question 7

Can I bring an app I built on Lovable, Replit or Bolt?

Accepted Answer

Yes, and it costs nothing to find out. Point Joylo at your repo and we check it before anything runs. Most projects import automatically in minutes, on any plan including Free. If yours is a monorepo, a heavily customised backend or an unusual auth setup, we tell you up front rather than starting an import that will not finish. An architect then does the move by hand for a fixed $2,000, quoted before you commit. You are never charged for an attempt that did not work. On Co-Build, use your included hours instead.

Question 8

Is somebody watching my app at 3am?

Accepted Answer

Something is, not somebody. Automated monitoring runs 24/7, checking uptime every minute along with database health, storage and error rates. Automatic restart and failover resolve most overnight incidents without anyone being involved. Our engineers work business hours. We could advertise a 24/7 on-call rota, but sustaining one properly takes five engineers and we would rather tell you the truth than staff a pager badly. Anything the automation cannot resolve is first in the queue when cover opens. If you need genuine round-the-clock human response, that is an Enterprise conversation.

Question 9

You guarantee production readiness. Why would I pay for Production Support?

Accepted Answer

The production guarantee covers getting there, that your app launches working, secure and able to handle real users on day one. Production Support covers staying there, once real people depend on it and traffic grows, dependencies change and the world moves underneath you. If code a Joylo Architect wrote breaks, that is warranty and it is free either way.

Question 10

Who owns the code, and can I take it elsewhere?

Accepted Answer

You get the code in your own GitHub on every plan. Joylo generates a conventional stack, a React front end, a Node API and Postgres via Neon, with no proprietary client SDK. Moving the database is a standard pg_dump and pg_restore, and the app code runs in any AWS, Azure or GCP account you point it at.

Question 11

Does Joylo meet enterprise security and compliance requirements?

Accepted Answer

Joylo is GDPR-ready with enterprise-grade security built in from day one. It is not currently SOC 2 or HIPAA certified. If your team needs dedicated infrastructure, data sovereignty or custom security policies, that is what the Enterprise plans are for.

Question 12

Is the Joylo free plan usable, or is it really a trial?

Accepted Answer

It is a plan, not a trial, and it does not expire. Free gives you 3 public apps, 1GB storage, 30 credits in your first month and 10 credits a month after that, plus the AI Confidence Score on every build and free migration from Lovable, Replit or Bolt. The limits are real and worth knowing up front: apps sleep when idle, preview links are temporary, and support is community only. It is enough to build something and judge whether the output holds up before you pay anything.

Question 13

What does Joylo actually cost per month once hosting is included?

Accepted Answer

Hosting is included in the plan price. On Solo Builder that is $25 a month for 10 private apps, 100 credits, always-on apps and custom domains, with no separate hosting bill and no per-app hosting charge. You pay your own registrar for the domain name itself. The only things that cost extra are the optional human ones: Expert Assist at $500 for 10 architect hours, an architect-led migration at a fixed $2,000, and Production Support from $299 a month once real people depend on the app.

Question 14

Do Joylo credits roll over, and what happens if the AI burns them going in circles?

Accepted Answer

Credits do not roll over between months. They reset on your renewal date, and Joylo shows the balance as you build so you can see where they are going. If you run out mid month, new builds pause until the reset or a top up, and anything already published stays live and serving users, because hosting for live apps is covered by your monthly renewal rather than by credits. If the AI is going in circles on the same bug, that is the point to press Engage Expert rather than spend more credits: a Joylo Architect takes it over at a fixed $500 for 10 hours.

Question 15

Is there a contract, and can I get a refund?

Accepted Answer

All plans are month to month with no long-term contract, and paid plans carry a 30 day money-back guarantee. Production Support can be cancelled any time and is prorated if you change level mid month.

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